Customer Success Manager

About Us

KredosAI (https://www.kredosai.com) is the leading human-centric AI SaaS platform that provides cutting edge solutions that help enterprises improve their financial performance. By leveraging our deep understanding of consumer behavior and advanced AI-driven experimentation, we create personalized interactions that better engage late paying end-consumers on behalf of our enterprise customers. Our mission is to drive more payments sooner for the enterprises we serve, and provide exceptional value and services to our customers. Headquartered in Seattle, KredosAI was founded in 2021 by executives with years of experience working at leading companies such as T-Mobile, McKinsey, and Blue Yonder.

Role Overview

As a Customer Success Manager, you will be the primary point of contact for our enterprise clients, driving adoption, engagement, and long-term retention. You will work closely with our sales, product, and support teams to deliver a world-class customer experience. Your goal is to foster strong relationships, proactively solve challenges, and help clients realize the full potential of our SaaS solution. You will also contribute significantly to the product development process, and act as the voice of our customersWe are seeking individuals with experience from top consulting firms or with a proven track record in managing the delivery and success of complex software implementations for enterprise clients. This role offers significant autonomy, executive exposure, and the opportunity to shape both client strategy and product direction.

Key Responsibilities

• Own the post-sales customer relationship for a portfolio of enterprise accounts

• Drive customer onboarding, training, and adoption processes to maximize product value

• Develop and execute strategic success plans aligned with each client's business objectives

• Conduct regular business reviews to demonstrate ROI and identify expansion opportunities

• Monitor usage metrics and health scores to proactively address potential issues

• Partner with Product, Engineering, and Sales teams to advocate for customer needs

• Drive user adoption through training, best practice sharing, and feature evangelism

• Identify and nurture upsell and cross-sell opportunities within accounts

• Manage renewal processes to maintain and grow recurring revenue

Qualifications

• 3+ years of experience in customer success, consulting, enterprise software implementation, or equivalent customer facing roles

• Proven track record of managing enterprise relationships and driving retention

• Entrepreneurial - take initiative, work around obstacles, and always seek creative ways to get to the next level

• Strong understanding of SaaS business models and customer lifecycle management.

• Strong business acumen and ability to understand complex organizational structures

• Excellent communication and presentation skills, with experience presenting to executive audiences

• Data-driven approach to measuring success and demonstrating value

• Problem-solving mindset with the ability to navigate ambiguity

• Passion for technology and helping customers succeed

• Track record of managing multiple initiatives simultaneously

• Bachelor's degree or equivalent experience