Telco
The traditional way of dealing with past-due accounts has been for telco credit and collections departments to do three to four outreaches to the customer via phone or email, asking that they pay their bill or be disconnected from service. Telcos using KredosAi see a reduction in suspensions, an increase in customer loyalty, and are keeping millions of dollars in revenue.
Artificial Intelligence is transforming the telecom industry by enabling us to offer more personalized, efficient, and proactive…
Jeffrey G. Storey
President and CEO of Lumen Technologies (formerly CenturyLink)
Customer Pain Points
-
Tier one telcos can have
15% of their customer base
past-due in a given month. Tier one telcos can have 15% of their
customer base past-due in a given month. -
Your customers make
35,000 decisions per day. Your customers make 35,000
decisions per day. -
The average person is exposed
to over 4,000 messages from
businesses daily.
Telco use case
The situation.
Tier one telcos can have as much as 15% of their customer base past-due on their bill payment in any given month. The traditional way of dealing with past-due accounts has been to do three to four outreaches to the customer via phone or email, asking customers to pay their bill or be disconnected from service. This has resulted in a high number of suspensions, a sharp decrease in customer loyalty, and a loss of millions of dollars in revenue.
Telcos want to keep their customers, not suspend or disconnect them.
Telco Use Case
Our solution.
Service providers are looking for new and innovative ways to interact with consumers to drive them to take a desired action. AI and machine learning applications analyze actual customer behavior in real time, enabling the platform to experiment with different strategies. The platform can show results in weeks, versus months or even years compared to legacy systems and approaches.
SaaS platform
We leverage human-centric AI combined with strategies grounded in over 50 years of behavioral economics research to increase payment rates from past-due customers. The platform uses machine learning to execute multivariate reinforcement learning algorithms that help telcos get their desired results, fast.
AI and Machine Learning
The platform learns from actual customer behavior in real-time, enabling rapid experiments with multiple different strategies at once that scale effectively.
Fast Time to Value
The platform can show results in weeks, versus months or even years compared to legacy systems and approaches. In short, telcos learn quickly which outreach strategies result in the desired customer action and can rapidly deploy the winning outreach across a multitude of customers to drive better outcomes.
We Understand Telcos
The KredosAi team is made up of former tier one telecom executives who worked in credit and collections, loyalty, and strategy. We understand the objectives you have when it comes to past-due payments.
Telco Use Case
Expected Outcome
Enterprises using KredosAi are seeing a 20x return on investment. Suspend rates are reduced by 8-10%, payment pull forward rates improve by more than 10% in days sales outstanding (DSO), and more subscribers are retained than using outdated approaches or legacy systems.
KredosAi’s AI-powered experimentation approach sends the right message based on behavioral economics, learns in real time from customer behavior, and determines the best outcome strategy for each customer.
This allows you to:
- Test more factors at one time
- Stop outreach strategies that aren’t effective sooner
- Understand why some outreach strategies perform better than others
- Gather statistically significant data to inform better decision making